At MAFAZ, we aim to deliver a premium fragrance experience with smooth and transparent policies. Please read our cancellation and refund terms carefully.

Order Cancellation

You may request a cancellation within 24 hours of placing the order, provided the order has not yet been shipped.

To request cancellation, contact us at:
📩 care@mafazworld.com
📞 +91 70212 53659

Orders that have already been shipped cannot be cancelled.

Refund Eligibility

Refunds are offered only in the following cases:

  • The order is cancelled before shipping
  • The product arrives damaged or leaking
  • The wrong item is delivered

To report a damaged or incorrect product:

  1. Notify us within 24 hours of delivery
  2. Provide clear photos/videos of the package and product
  3. Allow our support team to verify the issue

❌ Non-Refundable Items

Due to hygiene and authenticity concerns, we cannot accept returns or refunds for:

  • Opened perfumes
  • Used or tested perfumes
  • Items without original packaging

Refund Timeline

Approved refunds will be processed within:

⏳ 5–7 business days

Refunds are issued to the original method of payment.